Cancellation & Refund Policy
Last Updated: November 2026. At The Perfect Advertiser (operated by TPA Digital Pvt Ltd), we are committed to providing the highest quality social media marketing content and complete satisfaction to our 20,000+ business clients.
Merchant & Legal Details:
Entity Name: TPA Digital Pvt Ltd
Operating Brand: The Perfect Advertiser (Est. 2019)
GSTIN: 27AAJCT2004K1ZD
Registered Address: 22 - Shankar Nagar, Nagpur - 440010, Maharashtra
1. Nature of the Service
Our service provides customized digital graphic design and AI marketing video creatives auto-branded with your shop details and delivered directly via WhatsApp. Because our design team begins creating and provisioning your personalized branding frame immediately upon order confirmation, cancellation guidelines are structured as below.
2. Cancellation Guidelines
- Before Design Setup (Within 24 Hours): If you request cancellation within 24 hours of payment and before our design team has delivered your custom branded frame, you are eligible for a 100% full refund with no questions asked.
- After Frame Approval & Delivery Initiation: Once your custom shop branding template has been finalized and regular daily delivery has commenced on your WhatsApp, cancellations for the remainder of the annual term will be reviewed on a case-by-case basis.
3. Eligibility for Refund
A refund will be promptly issued under the following circumstances:
- Duplicate Payment: If your account was charged twice due to a technical error at checkout.
- Technical Non-Delivery: If, due to any verified technical failure on our infrastructure, you do not receive your scheduled marketing content and our team is unable to resolve it within 48 hours.
- Service Dissatisfaction during Onboarding: If the initial branding samples do not meet your business requirements and we are unable to rectify them after multiple revisions within the first 7 days of onboarding.
4. Free Branding Revisions Guarantee
If your shop phone number changes, your store shifts location, or you update your logo during your active 1-year subscription, our design team will update and revise your branding frame free of charge. Simply send a message to our WhatsApp support team.
5. Refund Processing Timelines
Method of Refund: Approved refunds are credited directly back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI Account) via the Razorpay payment gateway.
Timeline: Once initiated, refunds typically reflect in your bank account within 5 to 7 business days, depending on your bank's settlement cycle.
6. How to Request a Cancellation or Refund
To submit a cancellation or refund request, please contact our support desk with your payment details:
1. Provide Your Details: Mention your Business Name, Registered WhatsApp Phone, and Razorpay Payment ID (e.g. pay_XXXXXX).
2. Contact via WhatsApp: Chat with our relationship team at +91 7887 555 222
3. Contact via Phone Helpline: Call us directly at +91 7887 555 222
4. Resolution Window: All support tickets are acknowledged within 4 business hours.